FAQ
Where can I enter the discount code?
The code can be added on checkout page, and the discount will immediately be reflected from the total sum when applying the code.
How can I pay for my order?
We accept payment by Visa, Mastercard, American Express, Shop Pay, Apple Pay and Google Pay.
Can I change or cancel my order after it has been placed?
If you need to change or cancel your order, please contact us immediately. We generally process orders within the same day. Once our warehouse has processed your order, we will be unable to make any changes.
Do you ship to every country in the world?
We currently ship to Hong Kong & Macau for all the brands listed in this website. We ship to other countries also for selected brands. Please contact us if you have questions on international shipping.
What is the shipping cost?
Hong Kong & Macau orders: We offer free shipping on orders over HK$1,000. A shipping cost of HK$35 will be charged otherwise.
International orders: We offer free shipping on orders over US$600. A shipping cost of US$25 will be charged otherwise.
What is the delivery time?
The delivery time for your order is usually within 1-3 working days for local delivery and 3-7 days for international delivery. However, the actual delivery time can be longer due to stock availability, your location and custom process for some countries.
**For pre-order or backordered watches that are currently out of stock, please refer to estimated ship out date which shown on the product page. However, the estimated shipping date is for reference only. The actual delivery date is subject to the brand's delivery.
Are there any additional costs that will be due upon receipt of my order?
Hong Kong & Macau: No additional cost will be needed.
International orders:
European Union (EU) member countries + United Kingdom: The price shown is inclusive of taxes and so there will be no additional cost needed.
Other countries: If estimated taxes amount is shown during checkout, there will be no additional cost due upon receipt of your order. Otherwise, your order may be subject to import duties and taxes which are applied when the goods reach the destination.
What’s your return policy?
For all orders placed through our site, we offer a 14 days full return service including the options of exchanging your product(s) and having your money refunded**. Please note exchanges are dependent on availability of stock. In the case of return or exchange, please contact our customer service.
**Limited edition watches, special discount items, pre-order watches or products which are specially ordered for customers are not eligible for refund or exchange.
Do I have to pay for the delivery charges if I return a watch?
Please note that it will be your responsibility to pay for the shipping costs and to make sure the returned goods reach us in unharmed condition along with the original packaging and gifts (if any). We advise you to choose an insured shipping method which includes a track & trace.
I have received a wrong / faulty product, what shall I do?
If you receive a faulty or wrong product(s), please contact our customer service as soon as possible (within 3 days after receiving the order). We will provide you with further instructions on exchange procedures in 3 working days and bear the shipment costs incurred.
Have you received my return?
Once we receive the returned goods, we will notify you after inspection and process them to ensure that you get what you want as quickly as possible.
Is there a warranty?
All watches purchased from this official online shop are covered by the 1-5 years warranty terms offered by the brand. Please refer to the warranty card or warranty booklet for the detailed warranty terms offered by each brand.
This warranty covers all manufacturing defects including the watch movement, dial, indexes and hands.
The warranty does not cover:
1) the life of the batteries, normal wear and tear, strap or bracelet damage.
2) damage caused by improper use or accidents (e.g. Shock, fall, water damage, scratches, etc.)
In case of questions regarding warranty and repair, you can always contact our customer service.
The warranty is void if your watch has been repaired by any unauthorized third party or parties.
