Terms & Conditions
INTRODUCTION
This website is operated by Crown Hour. Throughout the site, the terms “we”, “us” and “our” refer to Crown Hour. Crown Hour offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By making a purchase from, and using, this website you have agreed to these terms & conditions.
Please make sure that you have read and understood these terms & conditions before accessing or using our website.
CONFIRMATION
Once the order has been placed successfully an order confirmation email will be sent to your email address. It is important that you enter the correct email address when placing the order. It is also your responsibility to make sure the shipping address is complete and correct. Please make sure the recipient’s name is included in the shipping address.
If you do not receive an order confirmation email, please contact our customer service before placing a new order.
PAYMENT OPTIONS
We accept payment by Visa, Mastercard, American Express, Shop Pay, Apple Pay and Google Pay. There is no extra charge for paying with these options.
PAYMENT SECURITY
We use Stripe Inc. (“STRIPE”) and PayPal, Inc. (“PAYPAL”) as a third party service providers for payment services (e.g., credit card transaction processing, merchant settlement, and related services). By using our service, you agree to be bound by Stripe’s Privacy Policy available at HTTPS://STRIPE.COM; and PayPal’s User Agreement and Privacy Policy available at HTTPS://WWW.PAYPAL.COM. You hereby consent to provide and authorize Crown Hour, Stripe and PayPal to share any information and payment instructions you provide to the extent required to complete the payment transactions in accordance with the Terms, including personal, financial, credit card payment, and transaction information.
PRICE
Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the service. In case of promotions, the quoted price is only applicable during the period of the corresponding promotion.
DELIVERY
Orders are dispatched Monday-Friday. Please allow 1-2 business days to receive your shipping confirmation and tracking information. If you need to change, cancel or realized you made an error in your delivery address after being processed, please contact us immediately. Once our warehouse has processed your order, we will not be able to make any changes and we will not accept responsibility for incorrect details entered.
For Hong Kong & Macau orders, we offer free shipping on orders over HK$1,000. We are mainly using SF Express for shipping. For the shipping address which SF Express service is not covered, we will select other appropriate courier service. The delivery time for your order is usually within 1-3 working days. However, the actual delivery time can be longer due to stock availability and your location.
For international orders, we offer free shipping on orders over US$600. We are mainly using courier with tracking service such as FedEx or UPS for shipping. The delivery time for your order is usually within 3-7 working days. However, the actual delivery time can be longer due to stock availability, your location and custom process for some countries.
NON PICKED UP GOODS
In case we receive packages that have not been collected by the recipient, we reserve the right to charge you for all our costs incurred when handling your order and shipment back to us. This cost will be deducted from your initial payment of the order.
RETURN
For all orders placed through our site, we offer a 14 days full return service after receiving your order, including the options of exchanging your product(s) and having your money refunded**. Please note exchanges are dependent on availability of stock.
In the case of return or exchange, please contact our customer service.
All you will have to do is to simply return the goods to us in original, unused condition along with the original packaging and gifts (if any). Please note that it will be your responsibility to pay for the shipping costs and to make sure the returned goods reach us in unharmed condition. We advise you to choose an insured shipping method which includes a Track & Trace. Once we receive the returned goods, we will inspect and process them to ensure that you get what you want as quickly as possible. Returned items will be fully refunded.
However, if you receive a faulty or wrong product(s), please contact our customer service as soon as possible (within 3 days after receiving the order). We will provide you with further instructions on exchange procedures in 3 working days and bear the shipment costs incurred.
**Limited edition watches, special discount items, pre-order watches or products which are specially ordered for customers are not eligible for refund or exchange.
WARRANTY
All watches purchased from this official online shop are covered by the 1-5 years warranty terms offered by the brand. Please refer to the warranty card or warranty booklet for the detailed warranty terms offered by each brand.
This warranty covers all manufacturing defects including the watch movement, dial, indexes and hands.
The warranty does not cover:
1) the life of the batteries, normal wear and tear, strap or bracelet damage.
2) damage caused by improper use or accidents (e.g. Shock, fall, water damage, scratches, etc.)
In case of questions regarding warranty and repair, you can always contact our customer service.
The warranty is void if your watch has been repaired by any unauthorized third party or parties.
ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site that contains typos, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information, or cancel orders if any information on the site is inaccurate at any time without prior notice (including after you have submitted your order).
PERSONAL INFORMATION
When shopping with us, we will save some of your data to fulfill your purchase. We may also use cookies, for example, in order to improve your experience of the website. You can read more about how we use personal data and cookies in our site under Privacy Policy.
Please be assured that all personal data we gathered is kept private and confidential, and we have no intention to rent or sell personal information.
PRODUCT
Although reasonable efforts are used to have the colors of the watch images displayed as accurately as possible on the site, we cannot guarantee that all pictures accurately reflect the true appearance of the watch. The pictures may differ depending on the color settings in your devices. All pictures should be seen as illustrations only, and do not guarantee correct appearance and characteristics.
LIABILITY
Our responsibility for errors in connection to delivery is limited to existing conditions of sale. We bear no direct or indirect responsibility for example, but not limited to, incompatibility, delivery delays, downtime, data loss, additional work or other economic harm.
FORCE MAJEURE
Events beyond Crown Hour's control, which is not reasonably foreseeable, shall be considered force majeure, meaning that we are released from the obligations to fulfill contractual agreements. Example of such events are war, terrorism or threats of terrorism, riot, fire or flood, government action or omission, new or amended legislation, conflict, embargo, sabotage, accident, natural disasters, strikes or lack of delivery from suppliers.
Crown Hour will under such circumstances do all we can to solve the matter for our customers as soon and entirely as possible.
AMENDMENTS
We reserve the right to update, change or replace any part of these terms & conditions by posting updates and/or changes to this page. You should therefore check this page periodically for changes, as the terms & conditions in force at that time will apply to the contract between you and us whenever you order a product from us.
In case of discrepancies of the English and other languages of this Terms & Conditions, the English version shall apply and prevail.